Silver Muse
Jewelry Cleaning Service
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This listing is for one cleaning (of one item) and restorative service for any Silver Muse jewelry. It is not for jewelry that was made by anyone other than Silver Muse.
This service includes:
Reapplication of any patina (blackening)
Polishing and tumbling (if applicable)
Reshaping of earwires or cuff bracelets or bands
Possible buffing out scuffs in stones (not guaranteed)
Return shipping back to you
What this service does not include:
Removing any stones in order to fix broken bezels or parts
Repairing any other broken parts
Resizing
Returns due to changing your mind about owning the jewelry
Important information:
Once your jewelry is received by Silver Muse, it will be inspected to ensure that the jewelry can be cleaned up to its original state. If it cannot be, you will be contacted by email to discuss the next step. If you don’t respond within 7 days, your jewelry will be returned to you as is.
If the restoration is for a more complex piece such as one including handmade chain, there may be an additional fee requested to complete the job based on the amount of time it takes to restore it.
Once the cleaning job is complete, a new polishing cloth and anti-tarnish strips will be included with your order and it will be shipped back to you.
Please expect each cleaning job to take up to a week before it is returned to you. Holidays and weekends may cause a longer return time.
If you have any questions in advance of mailing in your jewelry, please contact me first, either through Instagram: @silvermuseart which is the fastest way to contact me or by email: SilverMuseArt@gmail.com. Include images of the jewelry.
SilverMuse jewelry to be cleaned should be mailed to: Silver Muse, 2806 Reynolda Road #198. Winston Salem, NC 27106. Be sure to fully insure your pieces and send a tracking number to the above contact information so I can expect your order.
Silver Muse is not responsible for items lost in the mail. It will be your job to contact the postal service to cover the insurance of any lost pieces.
This service is exclusively for USA addresses. If you are outside of the USA, please contact me.
Let customers speak for us
I live these lovely little earrings! I’m thinking a matching bracelet is in order!
Gorgeous gemstones and great customer service!
I am in love!!!!
I love it!
Beautifully designed and handcrafted. High quality. Unique and one-of-a-kind! I loved this set so much, I purchased a ring as well!
Absolutely beautiful stones!!
My absolute favorite stone girl! High Quality -Natural stones that are one of a kind! Always happy with my purchase! Thanks Ash
Got some excellent pieces of desert bloom. Thanks
Love the colors and the hinged movement in these earrings!
Love this necklace. Perfect to pair with other necklaces or wear alone. Prettier in person. Picture doesn’t do it justice.
Amazingly beautiful cabs as always. Ash never disappoints!
The only place I know and trust to go for the best quality high grade desert blooms you have ever seen! Thanks again for being so amazing!
The Fox Turquoise Cabochon 6 I ordered I a lovely blue speckled large stone. I would definitely order again from Silver Muse! Prompt shipping and lovely packaging. Thank you❤️
Wow!! Such beautiful stones. The pictures are identical to the stones but they look way better in person, just gorgeous!!! I'm very happy I found your shop. The pale blue of the Royston with its intricate matrix is just stunning! The hue of the fox turquoise is breathtaking as well. Thank you so much for having these stones. Excellent quality.
Always top quality material and awesome cuts! One of my faves! Thanks Ash
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Packaging
More on ShippingYour jewelry will be packaged in either a Kraft gift box or in a linen drawstring bag. An anti-tarnish bag and a polishing pad will be included. Prices are never in the package so if it is a gift, the price will remain a secret.
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Returns
More on Return PolicyWe try to provide sufficient images from many angles so you know what you're getting. If for some reason you do not want what you ordered and want a refund, there will be a 15% restocking fee. If you prefer a gift card, then there is no restocking fee. Shipping fees to you and back to Silver Muse are not refundable. Cabochons and custom made jewelry are not returnable.