Return Policy

We try to provide sufficient images from many angles so you know what you're getting. If for some reason you do not want what you ordered, you can request to have a Silver Muse gift card of the full balance minus the shipping fee. Gift cards do not expire. If you do not want a gift card, there will be a 15% restocking fee (which covers fees Silver Muse loses in the transaction). Shipping fees to you are not refundable. If you received free shipping on your order, the amount Silver Muse paid to ship your item will not be refunded.

The item purchased must be in a new, unused and unblemished condition so that it may be re-sold as a new piece of jewelry. In addition, you must contact SilverMuseArt@gmail.com within 24 hours of the tracking information showing delivered. Return tracking information must be provided to us through email to show the item is on its way and moving through the USPS or UPS system within 5 days of receipt. If these steps are not covered, refunds are not accepted.

Once the returned piece is in our hands and it is deemed re-sellable, the refund or gift card will be made/issued minus fees.

There is no refund on custom made items or on cabochons.

If you paid sales tax in your order, this complicates refunds and causes a tricky return policy. In this case, a gift card may be issued (minus the shipping fee) or a separate restocking fee must be paid by invoice before the original refund can be processed. 

Damaged items in transit: If you receive a package that has been damaged in transit, do not discard the shipping box. You will need to contact Route, the company you purchased shipping insurance from at checkout. They will handle everything for you quickly. If you opted out of shipping insurance, then your package was not insured and cannot be refunded.

 

How to use the Self Serve Returns Portal:

Click the profile icon in the store's navigation, or go to the 
refund policy or a returns page, and then request a return. 1. Log in to your account: 1. In the Email field, enter your email address, and then
click Continue. 2. In your email account, open the email sent from our store
and copy the six-digit verification code included in the email. 3. Go back to the online store, and then enter a six-digit
verification code. 2. Click the order that you want to submit the return for. 3. If your order has more than one item, then select the items
that you want to return. 4. Select a return reason and add a note for the store. 5. Click Request return. If your return request is approved and requires shipping,
then you receive an email with shipping instructions and a
return shipping label. After the product is returned, you
receive a refund.